www.zestcampus.online
www.zestcampus.online
Last updated: 7 October 2026
Orders can't be cancelled by the customer once placed. Only the outlet can decline an order, and only before it starts preparing it (for example, an item ran out) — a prepaid amount is then refunded automatically. Please review your cart carefully before completing payment.
If your payment was deducted but the order was not placed successfully (e.g. a payment gateway error or a timeout), the amount is automatically refunded — either back to your ZestCampus wallet or to your original payment method — within 3-5 business days. You do not need to raise a request for this; it is detected and processed automatically.
In the rare case a canteen accepts an order it is subsequently unable to fulfil (e.g. the item runs out), the full order amount is refunded to your wallet. If you believe an order you paid for was never fulfilled and no refund has appeared, contact support with your order number so we can investigate.
Refunds are credited to your ZestCampus wallet by default, since wallet balance can be used instantly on your next order. If you require a refund to your original payment method instead of your wallet, contact support with your order number — this is handled manually and may take longer than a standard banking cycle.
The platform fee shown at checkout is charged for facilitating the order (payment processing, order routing, and app operation) and is non-refundable once an order has been successfully placed and accepted, except where the full order itself is refunded under sections 2 or 3 above.
For anything not covered above, reach out via the Help & Support page with your order number and a description of the issue. We aim to acknowledge refund requests within 48 hours and resolve them within a reasonable timeframe.