Terms of Service

Last updated: 7 October 2026

By accessing or using the ZestCampus platform, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, then you may not access the service.

1. Use of the Platform

You need a registered ZestCampus account linked to a partner outlet to place orders on the platform. You are responsible for maintaining the confidentiality of your account credentials.

2. Orders and Cancellations

Orders can't be cancelled by the customer once placed. Only the outlet can decline an order, and only before it starts preparing it (for example, an item ran out) — a prepaid amount is then refunded automatically. Ensure you review your cart carefully before proceeding to payment.

3. Wallet and Payments

Any funds added to the ZestCampus wallet are non-transferable and can only be used for purchases within the platform. Refunds for failed transactions will be credited back to your wallet or original payment method within standard banking timelines.

4. Code of Conduct

Users are expected to pick up their orders promptly once marked as "Ready." Misuse of the ordering system, including placing fake orders, may result in permanent suspension of your account.

5. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address any complaints regarding orders, payments, or platform conduct.

• Grievance Officer: Tejas Raghav
• Phone: +91 78277 02537
• Contact: matrixsharma1999@gmail.com
• Acknowledgement: Your complaint will be acknowledged within 48 hours of receipt.
• Resolution: We aim to resolve all grievances within 1 month from the date of receipt.